When you book an appointment with us, you secure a dedicated slot on our calendar that becomes unavailable to other patients. To respect both our business and fellow patients, please notify us as soon as possible if you need to cancel or reschedule your appointment.

To accommodate other patients and optimize our schedule, we request that you provide us with at least 48 hours' notice for appointment cancellations or reschedules.

If you need to cancel or reschedule your appointment, please call us at 6243 4632. You can also leave a detailed voicemail message if necessary. Voicemail messages are time and date stamped, and we honour them if the required time frame is provided. We will return your call with 48 hours to acknowledge your message and make any relevant changes to your appointment. If you are trying to reschedule your appointment more than 48 hours before your appointment time, you can also click on the link in your confirmation email which will allow you to cancel or reschedule your appointment. If you have cancelled your appointment within the required time frame, you are entitled to a refund of your deposit. In this case, please call the clinic directly and they will process this refund for you.

A cancellation or reschedule is considered "late" when done less than 48 hours before the scheduled appointment. A "no-show" occurs when a patient misses an appointment without cancelling. In both cases, the deposit paid to secure the initial appointment will be forfeited as a missed appointment fee.

As a small business, last-minute cancellations, reschedule requests, and no-shows have a significant impact on our operations. We kindly request your understanding and cooperation in notifying us as soon as possible if you need to make changes to your appointment.

We do not provide refunds for services provided at out clinic or any products that are purchased and removed from the clinic.

For any questions or concerns related to our Cancellation, Reschedule & Refund Policy, please feel free to reach out to us at: Beauty Lab & Laser: (03) 6243 4632 Email: nabynicky@outlook.com

By using our services, you acknowledge having read, understood, and agreed to this Cancellation, Reschedule & Refund Policy. This policy was last updated on 1/9/2023